Here are the best ways to get help and support. Whether its installation instructions, common FAQs answered, solutions to problems, or if you need to reach out directly, this page has you covered.
Check our handy fitment guide for your setup
Check out our handy PACKOUT Fitment Guide to ensure your inserts match with the correct PACKOUT box or organizer you have.
Get product specific help for your inserts
If you need help for your products simply browse to the page from the top menu (M12 Tools, M18 Tools, Drawers, Slim Organizer) and click on your product.
The product page that opens will have a section towards the bottom that says Installation Instructions which gives you step by step instructions on how to install and use your inserts.
Check the FAQs for common questions asked by customers
There is also a section for FAQs (Frequently Asked Questions) which addresses most customers concerns and gives common solutions and answers basic information about the inserts.
Check the Troubleshooting section for solutions to common issues
Finally there is a Troubleshooting section which gives advice on how to deal with potential problems with your inserts and what to expect.
Get in touch, we are here to help!
If all else fails you can reach out to us via the platform you purchased the inserts on. If you purchased on eBay, then send a message to me on eBay (ask seller a question). If you purchased on Etsy, there is a way to message seller on there which gets directly to me and we can go from there. See our Returns & Warranty for updated information regarding your particular situation.
You may also reach out directly by using the form on the Contact Us page if you prefer.